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Refund Policy


These Terms and Conditions apply to any tours booked with ZAFS TOURS, a local family-owned adventure travel company based in Moshi, Tanzania. These Terms & Conditions govern the contractual relationship between ZAFS Tours and yourself. Please read these Terms and Conditions carefully as by booking any tour with ZAFS Tours you acknowledge that you have read and understood these Terms and Conditions and you accept and agree to be bound by these Terms and Conditions. If you have confirmed a booking on any tours with more than one client named and booked on such a booking, you shall be deemed to have accepted these Terms and Conditions on behalf of all clients named in the booking (including minors and those with a disability) and therefore all clients in that group indicate their acceptance and agreement to these Terms and Conditions. The client who confirmed the booking is considered to be the selected contact person for all other clients named in that booking.


Upon booking a tour with ZAFS TOURS, a 30% deposit is required to secure the tour and begin the necessary booking processes and ground preparations. An invoice will be sent to the client together with the payment instructions.

Final balance payment of the tour booked is required no later than 21 days before the tour starts. Bookings made within 21 days of the tour start date should be paid in full.

All payments made to ZAFS Tours should be free of bank charges and credit card transaction surcharges. ZAFS Tours is not responsible for any charges levied or charged by third parties and/or financial institutions and payable by the client as a result of credit card or other payment transactions in connection with the purchase of a tour and will not refund or return any fees charged by such third parties in connection with payments made by clients to ZAFS Tours.


A client may cancel their booking by notifying ZAFS Tours. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by ZAFS Tours and are expressed hereinafter as a percentage of the total price paid for the cancelled tour.

Cancellation received 30 days or more before the tour starts: No Cancellation Fees will be charged
Cancellation received 11 – 29 days before the tour starts: 30% Cancellation Fee will be charged
Cancellation received 3 – 10 days before the tour starts: 50% Cancellation Fee will be charged
Cancellation received within 48hrs before the tours starts: 100% Cancellation Fee will be charged


All clients are obligated to truthfully provide requested relevant medical information to ZAFS Tours upon booking their tour. Clients are responsible for assessing their own suitability and capability to participate a tour with us. All clients should consult their physician regarding their fitness for taking part in the booked tour. ZAFS Tours recommends all clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the client’s travel with | ZAFS Tours. ZAFS Tours does not provide medical advice.

Adventure tours provided by ZAFS Tours involve visiting remote or less developed regions of Tanzania, where medical facilities may not meet the standards of those found in a client’s home country. The condition of medical facilities in these areas varies and ZAFS Tours makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment in those regions.


ZAFS Tours will strive to accommodate the special requests of clients, including (without limitation) dietary and accommodation requests, but such requests do not form part of these Terms and Conditions or the contract between the client and ZAFS Tours. ZAFS Tours is not liable for any failure to accommodate or fulfill such requests.


The client acknowledges that the nature of our tour products is adventurous and may involve a significant amount of risk to clients’ health and/or safety. There are dangers inherent to adventure travel generally and the client acknowledges they have considered such risks to health and safety and are willing to assume it to the full extent legally possible, by confirming their booking of this tour. The client hereby assumes all such risk and does hereby release ZAFS Tours from all claims and causes of action arising from any losses, damages or injuries or death resulting from these risks inherent in travel, including adventure travel specifically, visiting wild and remote areas, and participating in adventurous activities such as those included in the tour itineraries. Standards of hygiene, accommodation and transport in some areas where the tours take place are often lower than comparable standards than what the client may reasonably expect in their home country or region.

The client acknowledges that the degree and nature of personal risk involved depends on the nature of the tour booked, or the location(s) in which such a tour is to operate, and that there may be a significant degree of personal risk involved in travel on the tour, particularly if such a tour involves physical activities, travel to remote locations, high altitude activities or other high-risk activities, or travel areas of Tanzania with under-developed infrastructure. The client acknowledges they have considered the potential risks, dangers and challenges in light of their own personal capabilities and needs, and expressly assumes the risks attendant to travel under such conditions. The client acknowledges and agrees that ZAFS Tours iwill provide, to the best of its ability, information or guidance to the client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where tours are operated, but will not be liable if the client does not act according to the information provided.

The client must at all times strictly comply with all applicable laws and regulations of Tanzania and regions visited on the applicable tour. Should the client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the ZAFS Tours (acting reasonably), the client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, ZAFS Tours may terminate that client’s travel arrangements on any tour immediately without any liability on ZAFS Tours part and the client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agree that they are responsible for any costs incurred by ZAFS Tours, as a result of damage, destruction, theft, or excess cleaning fees caused or occasioned by the client while on tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or an ZAFS Tours representative as soon as possible upon discovery by the client.

Client agrees to take all prudent measures in relation to their own safety while on any ZAFS Tours tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to client health and safety. ZAFS Tours, nor its Third-Party Suppliers shall not be liable for any failure on the client’s part to comply safety instructions or recommendations of ZAFS Tours or its Third-Party Suppliers.


Client agrees to bring any complaints regarding a tour to ZAFS Tours as soon as possible in order to provide ZAFS Tours with the opportunity to address such complaint properly. Client agrees to inform the head guide or other designated ZAFS Tours representative at the earliest opportunity. ZAFS Tours assumes no liability for complaints that are not properly brought to the attention of ZAFS Tours with sufficient notice for ZAFS Tours to resolve or attempt to resolve any client complaints. Any complaint made after the completion of a tour must be received in writing by ZAFS Tours within 30 days of the end of the tour in question.


ZAFS Tours reserves the right to update and/or alter these Terms and Conditions at any time and shall post the amended Terms and Conditions on the ZAFS Tour’s Website. Any such amendment shall take effect 10 days following their posting to the Website. The latest Terms, as amended, may be accessed any time on the website, or will be sent to clients upon their written request to ZAFS Tours. Clients shall be deemed to have accepted any amendments to these Terms and Conditions on the date that is 10 days after their posting on the ZAFS Tours website. ZAFS Tours recommends that all clients refer to the Terms and Conditions prior to their travel to familiarize themselves with the most up-to-date version of the Terms and Conditions.